Scheduled System Outage
Scheduled System Outage There will be a system outage between the hours of midnight and 3am (tonight, June 15th, into early morning), in the Grand River, Arlington, Birch Hill and Richmond...Scheduled Internet Outages
We will be carrying out system upgrades, in off hours, to better service our clients. Please expect internet outages between midnight and 3am, Monday May 8th through Thursday May 12th. We apologize for any inconvenience. Sincerely, Pam Customer...Update: Monthly Payments
We are currently running a little behind schedule on processing the monthly payments for internet service, due to Kent’s extended hospital stay for surgery. We are getting back on track and everything will be processed over the coming days. A huge thank you to...Help Desk Support
We are currently upgrading our help desk support. There is a possibility of delays over the next 48 hours. We apologize in advance for any inconvenience this may cause. We are working towards providing improved customer support. Thank you, Air Tech...Service Disruption (April 3)
We are aware that a number of customers are experiencing issues with their service. The issues may include, but may not be limited to, slow download and upload speeds, poor latency and intermittent connectivity issues. ATC is closely monitoring the situation and has...Expanding our reach in Prince County, PE
Maximeville, December 15, 2016 – Local high speed internet service provider, Air Tech Communications announced today that it is expanding into the Maximeville region. This area will become a part of its ever growing network in western Prince Edward Island. Air Tech...Service Interruption – December 2
We are aware of an issue that is affecting customers in the Birch Hill and McNeills Mills region. This outage was caused by a shifting antenna due to strong winds and icy conditions. Our team assessed the situation in the late hours of yesterday evening but it was...Service Fee Changes
We’ve been working hard over the past few months to install new equipment to serve you better, and we’re not done yet! We have further implementation planned that will increase the reliability and speeds of your internet service. Customers are using their services for...April 2: Customer Billing Issue
Valued customers of Air Tech Communications. We are aware that a number of our customers have been charged twice for their April payment. We are working to resolve this issue. We plan to reverse the additional payment on the next business day (April 4). After such...