We are aware of an issue that is affecting customers in the Birch Hill and McNeills Mills region. This outage was caused by a shifting antenna due to strong winds and icy conditions.
Our team assessed the situation in the late hours of yesterday evening but it was deemed unsafe to attempt to correct the problem with the current weather conditions. As soon as the weather allows and the gusting winds have subsided, we will look at correcting the problem.
We apologize for any inconvenience this may cause.
For the most up to date information, please check our Twitter Network Status feed.
Update #1: 5:51PM: These communities are now back online. Please note you may experience slower speeds until we able to realign the equipment.